1. Intruduction

Our mission at RedCrayon.in is to provide top-notch digital creative services. Owing to the nature of our work, once a project has started, we are unable to accept returns or refunds. We will, however, work closely with you to make sure the final deliverables live up to your expectations because we appreciate your satisfaction. Please get in touch with us within [number] days of getting your deliverables if you have any concerns with the caliber or completion of our services, and we will take care of any problems right away.

2. Scope of the Policy

This policy applies to all services provided by RedCrayon.in, including but not limited to digital marketing, graphic design, web development, branding, and content creation. It does not apply to physical products or third-party services.

3. Service Satisfaction Guarantee

At RedCrayon.in, we are committed to delivering high-quality services that meet your expectations. If you are not satisfied with the work provided, please follow the steps outlined below to request a refund or return.

4. Refunds

4.1 Eligibility for Refunds

Refunds may be issued under the following circumstances:

1. 1. 1. Service Not Delivered : If we fail to deliver the service as agreed upon in the contract or service agreement.
      2. Significant Errors: If the service contains significant errors or omissions that were not addressed despite reasonable attempts to rectify them.
      3. Performance Issues: If there are performance issues that prevent the service from meeting the agreed-upon specifications or standards

4.2 Refund Process

To request a refund, please follow these steps:

1. 1. 1. Submit a Request: Contact us via email at [support@redcrayon.in] within 7 days of receiving the completed service. Provide details of the issue and any supporting documentation.

      2. Review Period: Upon receiving your request, we will review the details and may request additional information. We aim to process refund requests within 14 business days.

      3. Decision: We will notify you of our decision regarding the refund. If approved, the refund will be processed using the original payment method. Refunds may take an additional 7-10 business days to appear in your account.

4.3Non-Refundable Services

Certain services are non-refundable, including:

1. 1. 1. Customized Services: Work that has been specifically customized or tailored to your requirements and is completed as per the agreed terms.
      2. Services in Progress: Requests for refunds on services that are currently in progress or have been partially completed.
      3. Late Requests: Refund requests made after the 7-day window from the service delivery date.